Delivery Information & Refund/Cancellation Policy


Order confirmation

IQstyle sends an e-mail notice confirming acceptance of each order you place to the e-mail address you provided to us when signing up for an IQ Style account. If you receive a confirmation for an order you did not place, please e-mail us immediately at sales@iqstyle.co.uk 

If you don't receive a confirmation email with your order, please check your spam/junk folder as sometimes the email ends there.

And if it's not in the Spam folder, please contact us for confirmation on our email: sales@iqstyle.co.uk

PLEASE NOTE! All delivery times are after the item is dispatched. 


Delivery Options


We are currently using Royal Mail services. We offer the following choices for delivery:

Standard Delivery £3.99 (2-3 working days)

Special Delivery Next Day Guaranteed £5.99 (1 working day)

Your order is guaranteed for Next Day Delivery after dispatch. Please note that dispatch time could take up to 3 working days.

International Delivery (Europe)- £6.50

International Track and Signed Delivery- £10

Please note that all international deliveries of MAGIC SEQUIN CUSHIONS are pillow case ONLY!!!



Please note that no refunds could be made on late deliveries if the item has been dispatched on time. If you want to have guaranteed delivered on a specific date, please use The SPECIAL Delivery Option.



- Express option is only available to UK mainland customers only.
- Any issues with your order, for example poor quality artwork/images will delay your order.
- Subject to stock availability.
- Any timescales quoted by us exclude weekends and public holidays.
- If you require a faster service, why not consider using our Express/Special delivery options?
- Text notification will only be sent if you provide your mobile number during the checkout.
We ship within the United Kingdom, Europe and USA


Refund/Cancellation Policy

Please get in touch and we’ll see how we can help. Sometimes we’ll be able to solve the problem over the phone, whilst on other occasions we might ask you to send us a photo of the item.

Unfortunately, we can’t accept returns of personalised gifts unless the products are faulty. 

We know how important it is for your gift to be in perfect condition and we’ll do our best to try and solve the problem if it arrives broken.

As we’re an online shop and don’t have a store you can go to, the quickest and easiest way for us to help with a broken/damaged gift is to see a photograph of it. Please send us a photo of the damaged gift to our email: sales@iqstyle.co.uk.

If the product is faulty we will refund or exchange it after you send it to us and we receive it. Please note that faulty items will be refunded(after we receive it back) but not replaced if bought in a sale.

A full refund of your purchase price or an exchange will be provided within 14 days of purchase. During busy periods like Christmas it could take longer.  Please note any carriage costs will not be included.

Please do contact us before you send anything on 020 7117 2564 or email us at sales@iqstyle.co.uk.