Terms & Conditions

Please note that if we have any promotions or offers, only one can be used per order.
Please note that if you forget to enter a promotional code/discount no refund could be made.You will need to cancel and reorder.
Please note when there is a gift including offer, there is only one gift per order.
All promotions, gifts or discounts could be withdrawn or cancelled at any time by IQ Style Ltd.
This Site contains graphics, photographs, images, document layouts, artwork, text, fonts, music, software tools, and other information (referred to herein as“Content”). This Site and all Content are the copyrighted property of IQ Style LTD., and/or its subsidiaries (referred to herein as “IQ Style”) or the copyrighted property of parties from whom IQ Style has licensed such property. All rights in this Site and its Content are reserved worldwide. It is strictly prohibited to retain, copy, distribute, publish, or use any portion of the Content except as expressly allowed in these Terms of Use. IQ Style reserves the right to add to, delete from, or modify any part of Content at any time without prior notice. Any modifications to Content, whether by You or IQ Style remain the property of IQ Style and its licensors.
Use of Site
You are granted permission to access and use this Site and its Content for the sole purpose of preparing, evaluating, and ordering products or services solely through  IQ Style (referred to herein as “Products”). No other download, retention, use, publication, or distribution of any portion of the Content is authorised or permitted. Obtaining Products from  IQ Style does not entitle you to use any portion of Content apart from the finished Products as they are supplied by  IQ Style.You agree to use this Site in a responsible manner that is in full compliance with these Terms of Use and with your local laws and regulations, including export and import regulations. Without limitation, no portion of Content may be utilized as a trademark or service mark, for any pornographic use, for any unlawful purpose or use, to defame any person, to violate any person’s right of privacy or publicity, to infringe upon any copyright, trade name, trademark, service mark or other intellectual property right of any person or entity. You agree that you will not use the Site to produce Products that are offensive, unlawful, harassing, libelous, threatening, harmful, obscene, malicious or otherwise objectionable.  IQ Style may terminate its service to customers found to be using  IQ Style to engage in undesirable activities.You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorisations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your Products, including any third party material made available via a third party design service which may be accessed via the Site. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorise  IQ Style to produce the Products on your behalf. You grant  IQ Style the right to copy, modify, create derivative works and vectorise any uploaded content (i.e., content you have uploaded) for the purpose of fulfilling your order. Moreover, you warrant that you have sufficient rights to permit  IQ Style to copy, modify, create derivative works and vectorise any uploaded content for the purpose of fulfilling your order.
You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.Transfer of Title
The customer agrees that the shipping terms for all printed Products are FOB shipping point and ownership transfers to the customer upon shipment. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. For any Product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such Product shall be deemed to have occurred either (a) at the time we transmit the Product via email or other electronic communication addressed to the customer or (b) at the time we transmit a notification to the customer that the Product is available for downloading from the Site.Indemnification
You agree that you shall indemnify and defend  IQ Style and all parties from whom IQ Style has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products that was not part of the standard Site Content.Disclaimer of Warranty
THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT OPERATION OF THE SITE MAY NOT BE UNINTERRUPTED OR ERROR FREE. REFERENCES AND LINKS TO PRODUCTS OR SERVICES OF INDEPENDENT COMPANIES MAY APPEAR ON THE SITE. THESE REFERENCES AND LINKS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. Some jurisdictions may provide you with certain warranties or guarantees that cannot be excluded by contract ("consumer guarantees"), or only limited in certain circumstances, and nothing in these terms of use alter those consumer guarantees if it is illegal for  IQ Style to do so. If those consumer guarantees apply to you, and  IQ Style cannot legally exclude those consumer guarantees, then to the maximum extent permitted by law,  IQ Style: (1) excludes or limits those consumer guarantees; and (2) limits its liability at the option of  IQ Style to the following: (a) in the case of services, the supply of the services again or the payment of the cost of having the services supplied again; (b) in the case of goods, the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of replacing the goods or acquiring equivalent goods; or the payment of the cost of having the goods repaired. If you request a refund(and it is approved by our company), the time it takes for your refund to arrive may depend on your bank. In most cases, you should receive your refund within 30 days. Certain circumstances are beyond  IQ Style's control and may not be covered by the Satisfaction Guarantee. Please note that we cannot be responsible for: Spelling, punctuation or grammatical errors made by the customer, inferior quality or low-resolution of uploaded images, design errors introduced by the customer in the document creation process, errors in user-selected options such as choice of finish, quantity or product type, and damage to the products arising after delivery to the customer.Please preview your designs carefully and correct any mistakes prior to placing your order.  IQ Style does not proof documents created by its customers prior to processing.Limitation of Liability
IN NO EVENT SHALL  IQ Style OR ITS LICENSORS, SUPPLIERS, OR VENDORS, THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT  IQ Style HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SITE OR OF FAILURE TO PROVIDE PRODUCTS OR SERVICES THAT YOU ORDER FROM  IQ Style OR ITS AFFILIATES, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM MISTAKE, OMISSION, VIRUS, DELAY, OR INTERRUPTION OF SERVICE. IN NO EVENT SHALL IQ Style BE LIABLE OR RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES ARISING FROM OR RELATED TO YOUR INAPPROPRIATE OR UNAUTHORISED USE OF THIS SITE OR ITS CONTENT.Site Feedback
Any comments, suggestions, proposals or other feedback (collectively “Feedback Information”) provided to  IQ Style in connection with the operation or content of this Site shall be provided by the submitter and received by  IQ Style on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of IQ Style. By submitting any such information to  IQ Style, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that  IQ Style shall be free to use such information on an unrestricted basis.Governing Law

The party you are contracting with and the seller of the products and services offered and sold on this Site is  IQ Style Ltd., a limited company organised under the laws of the United Kingdom. All issues related to the protection, infringement, or misuse of copyrighted materials shall be governed by the copyright laws of the United Kingdom. All other matters relating to your access to or use of this Site shall be governed by the laws of the United Kingdom. You agree to submit to the jurisdiction of courts sitting in London, United Kingdom and agree that venue in these courts is proper in any such legal action or proceeding.  Some jurisdictions provide for certain warranties, like the implied warranty of merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by law, we exclude all warranties. When permitted by law Google, and Google’s suppliers and distributors, will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages. We recognise that in some countries, you might have legal rights as a consumer. If you are using the Services for a personal purpose, then nothing in these terms or any additional terms limits any consumer legal rights which may not be waived by contract. The European Commission’s Online Dispute Resolution Platform may be accessed via https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

DELIVERY
The time of delivery is an estimate only and IQ style shall not be liable for any late delivery of the products or any loss or damage caused as a result.
6. RETURN & REFUND POLICY

UNWANTED GIFTS

We want you to be really happy with everything you order and receive from us so if something isn't right then please let us know. 

All we ask is that you give us a call on 020 7117 2564 or email us at sales@iqstyle.co.uk within 7 days of purchase and inform us of your intention to return the item.*

Once you have been in touch with us we ask that you return the item/s to us within 14 days, unused and in a saleable condition in its original packaging for either an exchange or a full refund.

Regrettably, we are not able to offer this guarantee on any items which have been purchased in a sale or clearance promotion, nor on foodstuffs/confectionary or personalised items, unless faulty. This does not affect your statutory rights.

You must return the products at your own cost. You are responsible for the returned items until they are received at our address so we recommend you obtain a Proof of Postage Certificate which you can get from the Post Office as we won't be able to process your refund until we are in receipt of the goods. Please note that refunds may take up to 10 working days to process.

*Please note that this period is automatically extended over the Christmas period. Any gifts purchased between mid-November and 24th December every year can be returned up until the following 14th January, but please contact us before you do so.

IQ Style Ltd107A Muswell Hill RoadLondonN10 3HS
NB: All returns must be made within 28 days of receipt. Common Questions about Returns and Refunds How do I send back returned items? Simply repackage the item and send it to the address provided. Please include a covering letter. All returns must be made within 28 days of receipt. Can I cancel an order I've placed but haven't received? Unfortunately, we cannot cancel or adjust any online orders. If you believe that you've placed an order in error, please contact us as soon as possible